working life (promotion)

just finish doing promotion for one week at TESCO Sungai Dua..
there I met people from all walk of lives, people with platinum card and also those using coins to buy supplement from us and for sure, people with all kind of attitude, some even thank us after buying product from us. Following are some of the interesting people I met there...

There, I found my huge customer. She bought nearly 1k of supplement from me on the second day and slightly more than 0.5k on the forth day. So, all together would be 1.5k. Then, she ask her aunt to buy some more on last Saturday. She is one of the minority who realise the fact that we were really giving good and low price for the Australia supplements.

There were also many customers who think that the supplements are so expensive. We did give 30% discount and of course it is still expensive compared with other brand especially those which are not fully imported. Frankly, the supplement are at affordable price for middle-class people but as we all know we should take supplements for a long period of time to see the effect, so it would burn a huge hole in our pocket in long run. Somehow, it is still better than medicine as the side effect is minor.

I also met some customers who like to bargain with us and they are really difficult to service. What make things worse is those who are not intended to buy anything from as saying that we do promotion just to clear the old and short-expired stock which is not true! I strongly believe that if we are not buying from someone, we should not claim that his/her product are not good or fresh! We did explain 'nicely' to them about our products... (^.^)

It's easier for us to sell the supplement to those are already taking it and harder to those who take other brand. It is even more challenging to introduce those have no idea what supplement is. Still, we did sell multi vitamins & minerals and glucosamine to them. These two are the most common for those who are new with needs.
We were selling supplement based on customers' need and not asking them to buy blindly.

One of our customers there bought tuna pies for us after shopping. It costs 2.2 each. We were so shock and happy. She bought supplements from us before entering the mall and bought us pies when she was on her way back. Our stall was at the main entrance of the shopping mall. That's why...

Of course we do get scolded and complains from various parties. The mall manager do like to catch us for being late (this happens all the time). We did try our best to reach early but normally we will be late and use one of their thousand trolleys on the first day of the promotion. One of the customer gave us some 'advice', saying that we still need training and our skills are not mature yet. I do admit that we are not good and there are still lots of things and skills for us to learn, but he is not suppose to claim that he is the 'teacher' for many doctors, pharmacists, engineers and all others profession. He claimed that the number of 'students' he trained is two times more that the customers at TESCO at that moment. According to him, some of his students even claim that he is God ('shen') which I strongly disagree with. He might advance in selling skills but still have lots to learn about manner. haha... At the end, he gave us hint to call him for further advice which we most probably would not do. For the time being, in my opinion, he might be an expert, top sales but not a good idol.

I learned lots of soft-skills via promotion but it's really tiring and boring especially when are is no customers for hours. Normally, I will off for one to three days after doing promotion.